Shipping & Returns
How orders are processed, packed and shipped, and what to do if something is wrong.
Last updated: October 4, 2026
Order processing
After you submit an order request, we confirm availability and email an invoice. Orders are prepared for shipment after payment is confirmed. Your estimated processing time, carrier options and shipping cost are confirmed on the invoice.
Packaging
Lyophilized products ship in sealed, lot-labeled vials inside protective, discreet outer packaging. Lyophilized peptides are stable for normal transit times. We recommend refrigerating vials promptly on arrival.
Tracking
A tracking number is emailed when your order ships. Please make sure your shipping address is complete and correct. We are not responsible for delays or losses caused by an incorrect address.
Destinations & compliance
You are responsible for ensuring that the purchase, import and receipt of research materials is lawful in your jurisdiction. We may decline to ship to certain destinations.
Damaged, incorrect or missing items
If your order arrives damaged, incorrect or incomplete, email support@coastalresearchlabs.com within 7 days of delivery with your order number, the lot number(s) and photos of the items and packaging. We will review the claim and, where appropriate, send a replacement or issue a credit or refund for the affected item.
Returns
Because research materials cannot be resold once they have left our control, all sales are final and we cannot accept returns of opened or unopened products, except as described above for damaged, incorrect or missing items.
Lost packages
If tracking shows no movement for an extended period, contact us and we will open an inquiry with the carrier.